Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Get started > Views and favorites > Add a view or favorite

Add a view or favorite

Applies to User Roles:

All roles except Self-Service User

You can use Add Favorite to define and save a query. When you save a record list as a favorite, you are saving a dynamic query that extracts information from the database. When the database changes, the resulting output changes.

Windows client

To add a view or favorite in the Windows client, follow these steps:

Navigate to the HPE Service Manager form or application that you want to save as a view or favorite. Or, enter search criteria to find the record or list of records that you want to save, and then click Search.
Click the System Navigator icon and drag it to Favorites and Dashboards or to a subordinate favorites folder.
Type a name for the new favorite.
Click OK. Service Manager displays the new favorite at the bottom of the Favorites and Dashboards folder.

Web client

To add a view or favorite in the web client, follow these steps:

Navigate to the Service Manager form or application that you want to save as a view or favorite. You can also enter search criteria and then click Search to find the record or list of records that you want to save.
Click the Add Favorite button in the Record List toolbar or the Detail List toolbar to save the record list or the single record.
Type a name for the new favorite.
Click OK. Service Manager displays the new favorite in the Favorites and Dashboards folder.

Note You cannot add a favorite in a workflow page.

Private favorites: You can create favorites only if you have the user.favorites capability word in your operator record.

Public favorites: You can share favorites with other users only if you have the public.favorites capability word in your profile. If you create a public favorite and store it in the Favorites and Dashboards parent node, the favorite is available to all users. If you create a public favorite, and store it in a node that is subordinate to the Favorites and Dashboards parent node, the availability of the favorite depends on the properties of the parent node.

Contact your administrator if you cannot create favorites.

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