Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Get started > Editing records > Fill function > Use Fill Selected functionality with multi-select

Use the Fill Selected functionality with multiple records

Applies to User Roles:

All roles

The Fill Select functionality is available for array fields only. An array field is a field that accepts a list of entries rather than a single entry. This topic describes how to use the Fill Selected functionality to add Downstream CIs to a Configuration Item Relationship as an example of how to use the Fill Selected functionality with multiple records. This example was selected because the Downstream CIs field is an example of an array field. This example uses out-of-box data for Applications CI.

Note The multi-select functionality must be enabled by a System Administrator.

Windows client

To use the Fill Selected functionality to add multiple items to an array field, follow these steps:

Click Configuration Management > Resources > Configuration Item Relationships.
Click Search to display a list of existing Configuration Item Relationships, and then select Applications.
Select the next available blank line in Downstream CIs, and then click the Fill icon for the entry.
Click Search or type search criteria, and then click Search.
To select multiple items from the list, follow these steps:
1. Click an item in the list.
2. Press and hold down the Ctrl key.
3. Select another item in the list.
4. Continue to hold down the Ctrl key while you select other items in the list, until you have selected several items.
Click Fill Selected. The items that you selected are added to the list of Downstream CIs.

Web client

Note In the web client, you can select multiple records to fill on one page at a time only.

To use the Fill Selected functionality to add multiple items to an array field, follow these steps:

Click Configuration Management > Resources > Configuration Item Relationships.
Click Search to display a list of existing Configuration Item Relationships, and then select Applications.
Select the next available blank line in Downstream CIs, and then click the Fill icon for the entry.
Click Search or type search criteria, and then click Search.
To select multiple items from the list, follow these steps:
1. Select the check box next to the records that you need from one page.
2. Click Fill Selected.

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