Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Configuration Management > Configuration management administrator tasks > Configuration Management profile records > Checklist: Software license tracking and compliance > View software installation information

View software installation information

Applies to User Roles:

System Administrator

You can view software installation information, such as Version, Install Date, and License ID, from configuration item (CI) records or from software installation records.

To view software installation information from a CI record, follow these steps:

Click Configuration Management > Resources > Search CIs.
Use search or advanced search to find one or more records.
Select the CI record containing the software installation information you want to view.
Open the Software section to view a list of all installed software.
Double-click an installation record to view software information.

To view software installation information from a software installation record, follow these steps:

Click Configuration Management > Resources > Manage Software. The Manage Software form opens.
Click Search to generate a record list of applications, versions, and the associated installations.
Double-click the application record containing the software installation information you want to view, to display it in the Manage Software form.
View the software installation information in the Application Information and Installed Computer System sections.

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