Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Administer > Database Administration > Data persistence > Database dictionary > Database dictionary data types > Structures

Structures

Structures are used when you have a common group of fields that you want displayed on multiple formats. For example, Incident Management has the following three structures defined in the problem database dictionary record:

Header
Middle
Action

The fields defined in the header and action structures are designed for use in every problem format, regardless of the category. Instead of using the same input fields for each category format, specific formats are created and then invoked as a subformat on each category dialog. The fields defined on a given subformat may be of different type definitions.

Note: On the primary format, the input field defined as a structure is associated with the subformat containing some or all of the fields defined within that structure. Fields defined on the given subformat must be defined within the associated structure, but not all fields defined within the associated structure need to be contained on the given subformat.

Create a file called employee with many formats attached to the file (many different views depending on the user profile). A common group of these fields is displayed on all associated formats. To avoid redundant typing of the same fields on all formats, define a structure in your database dictionary record and create a separate format to contain this common group of fields.

Send Help Center feedback