Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Administer > Database Administration > Data persistence > IR Expert > Using IR Expert to create a query

Using IR Expert to create a query

When you access IR Expert, it displays one of the following:

A search form containing a query if you invoked it from an Incident Management or Service Desk application.
A form with a list of files to search.

IR Expert requires a specific query to process against the target file that is a plain text query. It returns a record list containing related records sorted by relevance.

If you issue an IR query by opening the More Actions menu and clicking Search Knowledge (or clicking Find Solution if you have not purchased a Knowledge Management license) from an incident or service desk interaction record, you can record and post information from the IR record back to your source incident or service desk interaction record.

Note: You cannot submit a true query, which is an empty query statement, to retrieve all records in the specified file.

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