Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Update a stored query
Applies to User Roles:
System Administrator
You can add, edit, or run stored queries from the Query window, which is accessible from the form in Database Manager or from the Application search form. Data entered into the from is automatically entered into the Query window to form the query. Depending on your permissions, you can edit and run that query or select a query from a list of stored queries.
In this example, we update and save a stored query for Incident Management (the probsummary file).
To update a stored query:
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Open the query window.
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To open the query window from an HPE Service Manager application:
- Open the application Search form. For this example, click Incident Management > Search Incidents.
- Open the More Actions menu.
- Select Expert Search.
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To open the query window from a Database Manager search form:
- Open the form in Database Manager. For this example, type
=probsummary
in the Form field, and then press Enter. - Open the More Actions menu.
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Select Advanced Search.
The Query window opens.
- Open the form in Database Manager. For this example, type
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- Click Select to display the list of stored queries for the associated file.
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Double-click a query to select it. For this example, select status.resolved.
The Stored Query record opens.
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Click Select to edit the query as desired. In this example, change the query to
flag=true and problem.status<>"Resolved"
.Note In Service Manager, you can use field name information in field help to identify the field names you want to use in your stored queries. To display field name information in field help, make sure one of the following conditions is fulfilled:
- In the Windows client, the “Show context-sensitive help debug information” preference is enabled.
- In the Web client, “viewcontexthelp=true” is appended to the URL before you log in.
- Specify any other controls you want.
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Click Store to save your edits to the selected query.
The Stored Query Maintenance form opens.
- Give the query a unique Name. For this example,
not.resolved
. - Add a Description. For this example, type
Unresolved records
. -
Click Add.
Service Manager returns you to the Query window and displays the message: “Query added to querystored file”.
You can click Execute Search to run the saved query at this point, or click Back to exit.
Related concepts
Record retrieval
Retrieving records using the Query window method
Stored queries
The Database Manager utility
More Actions menu
Related tasks
Add a stored query
Create stored queries from the Query Maintenance form
Append stored queries
Show context–sensitive help debug information
Related references
We welcome your comments!
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