Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Administer > Database Administration > Data persistence > Record retrieval > Single-record functions > Update an existing record

Update an existing record

Applies to User Roles:

System Administrator

Example: Update the existing contacts record for Teresa Chan, whose primary Configuration Item (CI) has an identification number of 167, and change the value to adv-nam-desk-267.

In this example, we use the contacts form to change the identification number of the Teresa Chan's primary CI, from adv-nam-desk-167 to adv-nam-desk-267.

Note: Audit Specification Records must be defined for Configuration Items prior to modifying.

To update an existing record:

Click Tailoring > Database Manager.
Type =contacts in the Form field, and then click Search.
On the Contact Information form, place the cursor in the Contact Name field, and then click Search.
Select CHAN, TERESA from the record list returned and select the Business tab.
In the Primary Configuration Item field, type adv-nam-desk-267 to replace the current value.
Click Save.

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