Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Severity
An attribute in Incident Management and Problem Management that describes the degree of impact on the user when the issue occurs. Severity can also indicate the number of users affected. For example, a server crash that caused loss of data would be of critical severity.
- Critical: Severe business disruption. The business unit or subunit is unable to operate, or a critical system component has failed or is severely impaired.
- Major: Major business disruption. A critical user or user group is unable to operate, or the business unit is experiencing a significant reduction in system performance.
- Medium: Minor business disruption. A single user is unable to operate with no available workaround.
- Low: Minor disruption. A single user or user group is experiencing incidents, but a workaround is available.
- Very Low: Inquiry. A single user or user group requiring assistance, but with no direct impact on business such as a request for information.
We welcome your comments!
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