Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Incident Management > Incident Management overview > Incident and Service Request Separation > Incident data model: Configuration Item details

Incident data model: Configuration Item details

HPE Service Manager has a Configuration Management module that captures information on CIs (individual, groups, and services). CIs can be captured as the subject of an Incident record, which links the records. Users can access a subject CI record from an Incident record, and can access all Incident records associated with a CI from the CI record.

When initiating an Incident, the user can attach a CI if known at the time. The user can, given the correct access rights, “drill down” to the CI details.

Through integration with HPE UCMDB discovery capabilities, users can investigate and compare differences between the managed state of a CI and the discovered actual state. For example, if these are different, the difference could have been caused by an unsuccessful recent change to the CI.

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