Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Incident Management > Incident Management overview > Incident Audit Trail > Incident Logging: Manual

Incident logging: manual

HPE Service Manager allows the following approaches to manually create an Incident record:

Authorized Service Desk users can create an Incident record directly within the HPE Service Manager Incident Management module.
Service Manager also includes a web-based, self-service interface that allows end users to create service requests through an easy-to-complete form. Once the form is complete, Service Manager routes the request through the Service Desk module to the appropriate Service Desk technician, who can then escalate the request to an Incident record. Users can track, update, or close their requests through this interface.
An Incident record can be created through the web services and event services interfaces. These interfaces are used by existing integrations to network and systems management (NSM) tools (both HPE's and third party's) and could be used in customer-created integrations to home-grown tools.