Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Integrate > HPE Business Service Management (BSM) > SM-BSM downtime synchronization > SM-BSM downtime synchronization setup > Set up integration in BSM

Set up integration in BSM

If you have HPE Universal CMDB (UCMDB) between Service Manager and BSM, you can use UCMDB to maintain downtime CIs that are populated from Service Manager, and BSM will consume them through UCMDB. There is no need to set up an integration in BSM (RTSM).

If you do not have UCMDB between Service Manager and BSM, you need to set up a new integration in BSM (RTSM) to proactively pull the scheduled down time from Service Manager.

Being an instance of UCMDB, RTSM is embedded in BSM and performs the expected functions of a CMDB. RTSM reconciles and stores configuration items (CIs) that represent the IT environment components and helps organizations understand the relationships between these components and track their configuration.

Make sure you have applied the latest content package and update to RTSM. For instructions on how to set up a downtime integration in RTSM, refer to the Data Flow Management Guide.

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