Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Integrate > Case Exchange framework > Case Exchange framework features > Ownership

Ownership

At any time through out the life cycle of a record in Case Exchange, only one system owns the record. The owner of the record has the responsibility to resolve the record or transfer the record to another organization if necessary.

The ownership of record in Case Exchange relies on process definition rather than tooling. It is highly recommended to define clear rules of ownership for each step in a case exchange environment prior taking an interface live. These rules of ownership are required to avoid any potential data loss in case both parties update a record at the same time. HPE is not responsible for issues during the case exchange in a situation where both parties are able to update a record at the same time.

See Recommendations for other suggestions of implementing Case Exchange.

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