Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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- Dynamic Data Exchange (DDE)
- Architecture
- DDE client
- DDE RAD panel
- DDE server
- Editable events
- Events in the standard system
- Executes
- FrameRestore option
- Hard coded events
- PassFocus option
- Process panel
- Requests and pokes
- Structure support option
- SystemEvents file
- Usage notes
- DDE example
- DDE script example
- Edit an event using pmtapi
- Access the script panel
- Access system events records
Hard-coded events
There are currently 12 hard coded system events whose parameters are not user definable. These events exchange data with applications external to Service Manager through the use of Dynamic Data Exchange (DDE) conversations.
The following hard coded system events pass predetermined field values to external applications:
Event Name | Application Called | Parameter |
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EditChange | dde.editcm3request | Number |
EditChangeTask | dde.editcm3task | Number |
EditInteraction | dde.editincident | Number |
EditOCMLineItem | dde.edit.ocm.lineitem | Number |
EditOCMQ | dde.editocmq | Number |
EditOCMRequest | dde.edit.ocm.request | Number |
EditIncident | dde.editproblem | Number |
ListChanges | dde.listcm3r | Query |
ListIncidents | dde.listproblems | Query |
ShowChangePages | dde.show.change.pages | Number |
ShowPages | dde.showpages | Number |
ShowTaskPages | dde.show.task.pages | Number |
We welcome your comments!
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