Hard-coded events

There are currently 12 hard coded system events whose parameters are not user definable. These events exchange data with applications external to Service Manager through the use of Dynamic Data Exchange (DDE) conversations.

The following hard coded system events pass predetermined field values to external applications:

Event Name Application Called Parameter
EditChange dde.editcm3request Number
EditChangeTask dde.editcm3task Number
EditInteraction dde.editincident Number
EditOCMLineItem dde.edit.ocm.lineitem Number
EditOCMQ dde.editocmq Number
EditOCMRequest dde.edit.ocm.request Number
EditIncident dde.editproblem Number
ListChanges dde.listcm3r Query
ListIncidents dde.listproblems Query
ShowChangePages dde.show.change.pages Number
ShowPages dde.showpages Number
ShowTaskPages dde.show.task.pages Number