Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Integrate > Service Manager integration methods and tools > Event Services > Event Services and Change Management > Synchronizing with an external system > Acknowledgement events

Acknowledgement events

The cm3rinac and cm3tinac event registrations are used as acknowledgement events to synchronize the unique numbers of each system when HPE Service Manager is used with an external system.

Event Code	Input/Output	Event Map	Application	Description
cm3rinac	Output	cm3ack	axces.write	Used for changes.
cm3tinac	Output	cm3ack	axces.write	Used for tasks.

Both event types use the cm3ack event map definition. The following table shows the mapping passes the fields in the external information string (EIS) of the eventout record.

Sequence	Field description
1	The change or task number of the object being acknowledged.
2	The foreign ID. This is the identifier of the change or task used by the external system. This field is used if a different number is used outside of HPE Service Manager.
3	Action Token indicating which action was performed on this object (open or update, for example).
4	The status of the eventin record created by the original event. This field may be used to determine if there were any errors encountered when processing the original event.
5	An array of up to five messages sent during the original event (example: Change 15 updated, Location XXX is invalid). These messages can be used to determine if a Format Control or validation error occurred during the original event.

The acknowledgment events can be turned on or off in the cm3rin or cm3tin Event Registration records by modifying the value associated with the boolean1 parameter on the application tab. When this parameter value is set to true an acknowledgment event is sent out each time an input event is processed, while a setting of false keeps the acknowledgment event from being sent.

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