Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Integrate > Computer Telephony Integration (CTI) with the Web client > Configure the CTI application

Configure the CTI application

Applies to User Roles:

System Administrator

In order for the Web client to accept Computer Telephony Integration (CTI) events, an administrator must configure the CTI application to submit proper Service Manager events.

If you used CTI from previous versions, you can clone records from HPE ServiceCenter 5.1 to Service Manager.

To configure the CTI application:

Call Service Manager with a System Event type (ReceiveInteraction) to open an interaction.

DDEExecute channel, "[SystemEvent(""ReceiveInteraction"", ""Contact Name"", ""Jones, Jerry"")]"
The client receives this as a SystemEvent (this is a database) and finds the Record for that type of DDE.
The application us.router call the program "us.fill.from.event" that looks at the "pmtapi" table for the System Event details.

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