Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Integrate > Service Manager integration methods and tools > BDM Mapping Management > Value Mapping

Value Mapping

The Value Mapping tab of a BDM mapping defines the value mappings between a Service Manager object and a BDM object.

The following describes the columns on this tab.

Column Name	Description
Value Mapping Group	The name of a value mapping group. A value mapping group contains a collection of enumerated BDM/SM value pairs.
BDM Values	The values of the BDM fields.
SM Values	The values of the Service Manager fields.
Description	Description of the value mapping.

For example, below is a value mapping named impact, and there are four mapping entries for this value mapping group:

Value Mapping Group	BDM Values	SM Values
impact	enterprise	1
impact	site-dept	2
impact	multiple-users	3
impact	users	4

The name impact can be filled in the Value Mapping Group column on the Field Mapping tab:

SM Object Field	Direction	BDM Object Field/Attribute	SM Default Value	SM Callback	BDM Default Value	BDM Callback	BDM Type	Value Mapping Group
initial.impact	<->	impact_scope						impact

This means when mapping the Service Manager object to the BDM object, if the value of field initial.impact of the Service Manager object is 2, the value 2 will be mapped to site-dept for the field impact_scope of the BDM object, and vice versa.

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