Integrate > HPE Operations Orchestration (OO) > Automated resolution of incidents

Automated resolution of incidents

When integrated with Service Manager, OO shares information between monitoring and automation systems and the help desk. Incident Management processes are enhanced by linking Knowledge documents with OO flows, allowing technicians to triage, diagnose, and resolve incidents more quickly and efficiently.

Web client users can add or remove OO flows links for a knowledge document, execute flows from related knowledge documents for an incident; and view OO flow execution results attached to an incident as historic activities.