Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Integrate > HPE Universal CMDB (UCMDB) > Multi-tenant (multi-company) support

Multi-tenant (multi-company) support

The HPE Universal CMDB (UCMDB) to HPE Service Manager Integration supports a multitenancy configuration in which both the Service Manager and UCMDB systems track Configuration Items (CIs) and Configuration Item Relationships (CIRs) by company ID. In a multi-tenancy configuration, you can tailor the integration so that each tenant only sees and works with the CIs and CIRs that match their company ID. Multi-tenancy is intended for managed service providers (MSPs) who wish to offer Configuration Management as a service to multiple tenants.

What multi-tenant information is stored in UCMDB?

Your UCMDB system stores a company ID attribute for each CI and CIR. The company ID determines what adapter and synchronization schedule your UCMDB system uses to update CI data. Each CI and relationship record can only have one company ID. The UCMDB system obtains a company ID from the Service Manager system.

If more than one tenant (company) shares the same CI, each tenant has their own unique CI record describing the CI. In effect, the UCMDB system creates multiple CI records to track one managed asset. Each tenant's CI record is unique to that tenant and lists the company's unique company ID.

What multi-tenant information is stored in Service Manager?

Your Service Manager stores the company records that describe each tenant in the multi-tenant configuration. The Service Manager system is the definitive source of company IDs and pushes new and updated information to your UCMDB system.

Service Manager tracks the company ID of each CI and relationship in a multi-tenant configuration. CI records inherit the company ID of the UCMDB feeder that discovered them. Relationship records inherit the company ID of the parent CI in the relationship.

In a best practices implementation, Service Manager uses Mandanten to ensure that operators only see CI and relationship records where the CI's company ID matches the operator's company ID. If you restrict the view with Mandanten, then Service Manager also restricts the view to all other related records such as change requests and incidents.

For more information, refer to the HPE Universal CMDB to HPE Service Manager Integration Guide available from the HPE Software product manuals site.

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