Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Integrate > HPE Universal CMDB (UCMDB) > Discovery Event Manager (DEM) > Customize incidents in Discovery Event Manager

Customize incidents in Discovery Event Manager

Applies to User Roles:

System Administrator

If your best practice is to have an incident logged against an incoming configuration item (CI) record that is not compliant with the managed state of a CI record in HPE Service Manager, you can customize the rules you set for automatically opening an incident record.

To customize the JavaScript for opening an incident record:

Click Tailoring > Web Services > Discovered Event Manager Rules. The Discovery Event Manager form opens.
Click Search to retrieve a list of Configuration Item (CI) ID types.
Select the ID type for the customization you want to make to incidents, and then select the Incident Customization tab.
Enter the customized script you have created to override the default values set by the discoveryEventScriptLibrary record (the incident record may be referenced as "incident").
Click Save.
Click OK.

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