Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Administer > Application Setup > Controlling user access and security > Environment record > Status progression

Status progression

HPE Service Manager applications have a logical status progression as a service desk interaction, incident, change task, or problem task moves through its individual life cycle. The following table describes the out-of-box status values that Service Manager assigns to these applications.

Application	Status progression
Change Management (tasks)	Initial Closed
Incident Management	Open Work in progress Pending customer Pending vendor Pending other Referred Resolved Closed
Root Cause (tasks)	Open Closed
Service Desk	Open Open - Idle Open - Linked Open - Callback Closed

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