Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Plan and schedule a change

Part of Workflow(s):

Change assessment and planning (ST 2.3)

Applies to User Roles:

Change Coordinator

After assessing the change impact and risk and registering the results of your assessment, you can plan and schedule the change.

To plan and schedule a change, follow these steps:

From your To Do queue, select Change from the Queue list and My Open Changes from the View list.
Expand Phase: Change Assessment Planning from the record list and click the change request.
In the Change Details section, enter the Planned Start and Planned End dates.
Type the details of the plan changes in the Plan field.
Click Close Phase. The phase status changes from Change Assessment & Planning to Change Approval.