Use > Incident Management > Incident Management user tasks > Incident Resolution and Recovery (SO2.4)

Incident Resolution and Recovery (SO2.4)

As part of the incident resolution and recovery process, the Incident Analyst identifies and evaluates potential resolutions before those resolutions are applied and escalates incidents as necessary. The Incident Analyst may escalate incidents to the Incident Coordinator, including those incidents that require a change. If the Incident Analyst does not have the required level of permissions to implement a change, the Incident Analyst reassigns the incident to another group that can implement the resolution.