Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Request Management > Request Management overview > Categories > Phantom line items

Phantom line items

Phantoms are place holders, or pseudo parts, used to organize a collection of multiple items. They are used to provide flexibility in defining component relationships within the catalog, and are usually not physical items. A phantom can be considered an umbrella type of level for several parts selections of the same type. For example, beneath the New Employee Setup master category the New Accounts & Access line item provides a selectable option. This item itself does not display on the quote or order when it is selected; the catalog displays each of the associated parts as individual line items, such as internet access, email account, and network ID.

A phantom part is a parent of the specific items within it, and you can select specific items (or parts) through the phantom part.

Phantoms are assigned part numbers, but they themselves usually are not ordered or placed on a quote.

There are two ways to designate a listing as a phantom.

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