Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Request Management > Request Management user tasks > Service Request Logging > Associate a request with a related record

Associate a request with a related record

Applies to User Roles:

Request Coordinator

Request Reviewer

Request Approver

Request Helpdesk Tech

System Administrator

You can associate a Request Management quote with an existing service desk interaction, incident, or change request. Before associating a quote with another record, make note of the record number. For example, an incident record begins with the prefix IM. The record number would look like IM1001.

In the following example, associate a Request Management quote with an Incident Management incident record. The procedure is the same for associating other types of records.

Click Request Management > Quotes > Search Quotes or Quote Queue and then click Search to open an existing Request Management quote.
Click More or the More Actions icon, and then select Related > Incidents > Associate.
Type the incident number or click Search to view the incident search form.
Add optional filtering criteria, and then click Search again to display an incident record list.
Select the incident record you want to associate with the quote record. The incident record number is displayed.
- Click OK to link the incident record to the quote record.
- Click Search to view the incident record search form again. Click Search again to redisplay the incident record list.
- Click Cancel to stop the search and exit.
Click Save & Exit.

Request Management populates the Related Records section with information about the related incident.

Note: Record numbers such as incidents (IM1001), changes (C10), and requests (Q1001) are case-sensitive.

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