Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Develop > Operational Reports Guide > Report Descriptions and Usage > Configuration Management Reports > Configuration Item Summary

Configuration Item Summary

Description

The Configuration Item Summary report breaks down the configuration items by type and then by status. This report contains a pie chart displaying all configuration items (CIs) by type. You can double-click any piece of the chart to display a detailed breakdown of the CI type by its status. This report uses grouping to provide a view of total counts by type and status.

Customer Value

This report gives the Configuration Manager administrator a high level overview of all the CIs defined within their organization. The administrator can view the details of any specific CI type and make decisions about inventory based on count and status of existing CIs. The report highlights in red any CIs currently down so that the administrator quickly sees which configuration items need attention.

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