Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Develop > Operational Reports Guide > Report Descriptions and Usage > Service Level Management Reports > SLM: Availability-Duration Metrics

SLM: Availability-Duration Metrics

Description

The SLM: Availability-Duration Metrics report breaks down the target availability-duration objectives by Service Level Agreement (SLA) and then by Service Level Objective (SLO). This report contains a graphical representation of the ten SLAs with the lowest availability-duration metrics ordered from lowest to highest. You can double-click any bar to display a detailed breakdown of that SLA by its SLOs. In the detailed breakdown, you can see another chart that represents the ten SLOs with the lowest percentage of availability-duration metrics also ordered from lowest to highest. For cases with more than ten SLAs/SLOs, the charts display an extra bar that can be clicked to display the remaining detailed information.

Customer Value

This report provides a quick analysis of the availability-duration objectives achieved for a given month. This information can be used by management to quickly assess the status of the Configuration Items (CIs) within their organization. For example, the data might indicate that a particular CI is frequently unavailable within the given month and fails to meet the target availability-duration defined within its SLO. Management can then investigate and determine whether the CI needs to be replaced or serviced. Management can also determine that more resources need to be added to the IT department in order to better maintain the availability of the organization's assets. Management can then use this information to prevent future outages which can affect overall productivity and ROI.

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