Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Administer > System Security > Secure Sockets Layer (SSL) encryption and server certificates > Secure Sockets Layer (SSL) configuration options > Requirements for optional SSL encryption

Requirements for optional SSL encryption

This configuration is intended for customers who:

Do not want to create and maintain their own certificates
Do not want to take additional measures to protect against complex SSL-related attacks
Want to choose whether to enable SSL encryption from the client

Tip: Administrators can automatically enable the SSL encryption option for all web clients from the web.xml file, and from all Windows clients by deploying a customized client.

Certificates required

No additional certificates are required. HPE Service Manager provides the following certificates for SSL encryption out-of-the-box.

Keystore containing the certificate authority certificate – the default keystore is located in <Windows client installation path>\plugins\com.hp.ov.sm.client.common_x.xx
Service Manager server certificate – the default certificate is located in <HPE Service Manager server installation folder>\RUN\smsrv.keystore

Private keys required

No additional private keys are required. HPE Service Manager provides the following private key for SSL encryption out-of-the-box.

HPE Service Manager server Private key – the default private key is located in <Service Manager server installation folder>\RUN\smsrv.keystore

Parameters required in the server configuration file (sm.ini)

No additional initialization parameters are required when using optional SSL encryption.
Optional SSL encryption does not require enabling SSL:1.

Note: If you are using optional SSL encryption, no additional initialization parameters are required. Once you enable SSL encryption, it is no longer optional.

Parameters required in the web tier configuration file (web.xml)

You can set the following web parameter to enable SSL encryption for web clients.

ssl – true

Windows client preferences required

You can set the following preference from the Connections > Advanced menu.

Use SSL Encryption – Encrypts communications from Windows client using the server's certificate

If you enable SSL encryption, then you must set the following preference from the Window > Preferences > HPE Service Manager > Security menu.

CA certificates file – identify the keystore containing the server's certificate authority certificate. The default keystore file is located in <Windows client installation path>\plugins\com.hp.ov.sm.client.common_x.xx

Other requirements

None

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