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Searching the Help

To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.

Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.

Words and Phrases

Search for Example Results

A single word cat Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

A phrase.

You can specify that the search results contain a specific phrase.

"cat food" (quotation marks)

Topics that contain the literal phrase "cat food" and all its grammatical variations.

Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Using Boolean Operators

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Configuring installation and setup options

Administer > Configuring installation and setup options > IPv6 overview

IPv6 overview

As of version 9.32, Service Manager supports IPv4/IPv6 as a dual stack network. This addresses the needs of being able to run Service Manager infrastructure in an organization where both IPv6 and IPv4 are enabled in parallel.

Most Service Manager components support IPv6 from Service Manager 9.32, except for the following legacy features which still support only IPv4:

SCAuto SDK
ODBC Driver for Crystal Reports

Note In a dual stack network, the required IPv4 configuration is the same as before.

Recommended Topologies

We recommend that your implementation follow these topology guidelines:

Topology 1

Service Manager run-time environment, underlying RDBMS, and all Application/Web Servers in a pure IPv4 environment use IPv4.
The clients in a pure IPv4 environment using IPv4.

Topology 2

Service Manager run-time environment, underlying RDBMS, and all Application/Web Servers in a dual IPv4/IPv6 environment use IPv4.
The clients in pure a IPv4 environment or in a dual IPv4/IPv6 environment both use IPv4.

Topology 3

Service Manager run-time environment, underlying RDBMS, and all Application/Web Servers in a dual IPv4/IPv6 environment use IPv6.
The clients in a pure IPv4 environment use IPv4.
The clients in a dual (IPv4/IPv6) environment use IPv6.

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