Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Troubleshoot > Troubleshooting HPE Service Manager > Troubleshooting: Server startup > Troubleshooting: The server will not start

Troubleshooting: Server will not start

Possible causes:

incorrect configuration
incorrect database password
unsupported JRE version

Incorrect configuration and missing or wrong database password

If you are unable to start Service Manager from the command prompt, review your configuration in sm.ini and confirm that you have the correct database connection information, login, and password, using the instructions in the Service Manager Installation Guide.

The Service Manager server starts as a Windows service by default. If the server starts from the command line, but not as a Windows service, uncomment the following line in sm.cfg to produce an output file which may contain some information from the Java JVM.

#cmd /c "sm" > C:\\process_stdout 2>&1

You can change the name and location of the output file by changing "C:\\process_stdout" to the path and file name you prefer. Using "C:\\process_stdout.log" creates a file called process_stdout.log at the root of the C drive. Once you have done this, try starting the server as a service. Any Java errors that occur will show up in the file and folder you specified.

Unsupported version of JRE

If you have installed a version of Java Runtime Environment (JRE) that is not supported, the server displays the following error message:

Exception in thread "main" java.lang.UnsupportedClassVersionError: Bad version number in .class file

Install a supported version of the JRE as indicated in the Service Manager installation guide.

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