Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Administer > Configuring installation and setup options > Time zones > Update a time zone record

Update a time zone record

Applies to User Roles:

System Administrator

To update a time zone record:

Click Tailoring > Database Manager.
In the Form field, type tzfile.
Click Search.
Update one or more of these fields:
- Time Zone Name identifies the time zone.
- Description specifies the locations where the time zone applies.
- Default Date Format is one of these date formats:
  - mm/dd/yy — standard U.S. date format
  - dd/mm/yy — standard European date format
  - yy/mm/dd — optional date format
  - mm/dd/yyyy — standard U.S. date format
  - dd/mm/yyyy — standard European date format
  - yyyy/mm/dd — optional date format
  The value you enter in this field overrides the default date format in the company record.
- Time Change Definitions defines every possible time offset that can occur within the time zone:
  - Name (abbr) is the abbreviation for a particular time offset.
  - Offset from GMT is the number of hours, minutes, and seconds the time zone is ahead or behind Greenwich Mean Time (GMT) in this format:
    plus or minushours:minutes:seconds.
    For example, +04:03:02 is ahead of Greenwich Mean Time by 4 hours, 3 minutes, and 2 seconds.
- Time Change Dates/Indexes defines when time changes occur:
  - Switchover Date is the date and time when the offset begins.
    Type the date and time in this format: datehour:minute:second.
    For example, 04/04/04 02:00:00 switches over on April 4, 2004–2005 at 2 AM.
  - Index of Definition is the index number of the time offset to use when it reaches the switch-over date.
    The index number matches the position the offset has in the Time Change Definitions. The first offset is index 0, the second offset is index 1, and so on.
Click Save.

Send Help Center feedback