Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
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| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Service Manager white papers
The following table provides links to some important Service Manager white papers:
| Document | Description | Available Formats | Locations |
|---|---|---|---|
| Service Manager Logical Name Solution | This document provides an overview of the logical name solution that is introduced in Service Manager 9.41, as well as guidelines on how to upgrade customer environments to align with the solution. | HPE Software Support Online (SSO) site | |
| Service Manager Diagnostics and Tuning Guide | The purpose of this guide is to raise awareness of those factors that can cause performance concerns if they have not been considered during the design and implementation phases of a project. Moreover, the goal of this document is to outline best practices to ensure the smooth operation of your system and to set the stage for a stable, scalable, and efficient system. Finally, this guide discusses both diagnostic tools and best practices to ensure that the tailored system performs properly. | HPE Software Support Online (SSO) site | |
| System Administrator Tasks in Service Manager | This document discusses the various tasks that the system administrator should perform on an ongoing basis. | HPE Software Support Online (SSO) site | |
| How Service Manager Licensing Works | This document clarifies the licensing options and definitions, defines what is obligatory from the software control point and what is controlled by contractual obligation. In addition, it describes the method by which a read-only access Change Management user may be defined so that a user license is not consumed. | HPE Software Support Online (SSO) site | |
| Integrating Service Manager with Directory Services Using LDAP | The document is also referred to as the LDAP Best Practices Guide. It provides best practices for integrating Directory Services with Service Manager using the Lightweight Directory Access Protocol (LDAP). | HPE Software Support Online (SSO) site | |
| Setting up Single Sign-on in Service Manager | This document is intended to help customers, consultants, and partners implement Service Manager single sign-on functionality. It provides the steps that are required to set up a basic single sign-on implementation. Custom environments with extensive tailoring may require more detail than what is provided in this document. | HPE Software Support Online (SSO) site | |
| Conflict Resolution for Upgrade to Service Manager 9.3x | This document provides guidelines on how to resolve data conflicts during an upgrade from SC6.2x/SM7.x/SM9.2x to SM9.3x. It also provides examples of resolving conflicts on those most frequently tailored tables. | HPE Software Support Online (SSO) site |
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