Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Service Catalogs > Service Catalog management > Service Catalog items and bundles > Add a Service Catalog item

Add a Service Catalog item

Click Service Catalog > Administration > Manage Catalog.
Click Add New Service Catalog Item.
Select Information-only item , if desired. Some items in the Service Catalog are for information only, such as instructions on how to order items from an outside service. Information-only items only have an item picture, description, and attachments; they do not include purchasing options.
Mark Restrict Request to Single Item to limit the quantity of this item that a user can order to one, if desired. If you select this option, the quantity field on the order form will be inactive.
Specify the following information to create a new catalog item.
1. Type the Name of the item. This must be unique for each item, as it is the unique identifier of the item in the catalog.
2. Type the Display Name.
  Note: The display name you assign to the item does not have to be unique within the catalog.
3. Type a detailed Description of the item.
  Note: You can format the text in this field. Refer to the HTML Editor help for more information.
4. Select Active to make this item available in the Service Catalog.
5. Enter the following cost information:
  - Cost
  - Recurring Cost
  - Currency
  - Per (hour, day, week, etc.)
  Note: If you selected Information-only, you will not be prompted to specify the Cost, Recurring Cost, Currency, or Per information.
Click Next.
Select a parent Category and a Connector from the drop-down lists.
Click Next.
Depending on the connector you choose, you need to select either the Request Category, Change Type, or Part Number.
Click Finish, and then click OK to confirm the new item.

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