Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Define approval roles
User roles: Service Catalog Manager, System Administrator
Approval Roles are a way to identify which users have the capability to approve Service Catalog requests. You can view two OOB Service Catalog Approval Roles (Use Group and 1st Level Manager) in Service Manager.
In this example, the Service Catalog Manager adds a new Approval Role and the System Administrator assigns the new role to an operator.
- Log on to Service Manager as Service Catalog Manager.
- Click Administration > Approval Roles.
- Click Search. You can see two OOB roles as examples displayed in the list: 1st Level Manager and Use Group.
Notes:- 1st Level Manager is the manager specified in the user’s contact record.
- Use Group is a group comprising several operators; it is a sample role that shows how you can specify a group as an approver.
- You can select 1st Level Manager and view the JavaScript that defines the approver dynamically based on the Contact Record of the requestor. Or select Use Group and view the Expression that defines the approval role Use Group as SYSTEMS ADMIN.
- Select User Group from the list.
- Change the Role Name to Technical IT Approver.
- Click the Expressions tab, and change the SYSTEMS ADMIN to SYSTEMS SUPPORT.
- Click Add. A message displays saying the svcApprovalRole record was added.
- Log out and log in as System Administrator.
- Click System Administration > Ongoing Maintenance > Operators.
- Search and select an operator to do the Technical IT approvals.
- On the Login Profiles tab, add SYSTEMS SUPPORT to the list of Assignment Groups.
- Click Save.
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