Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Service Level Management > Service Level Management overview > Service Contracts overview > Service Contract administration > Checklist: Service Contract Management

Checklist: Service Contract Management

Before you create individual Service Contracts, you must ensure that related information is also available by configuring each of the following records.

Tip If necessary, press Ctrl+H in the Windows client or F1 in the Web client to view help for each field.

Record	Access path
Control record	Click Service Level Management > Service Contracts > Edit Control Record
Currency exchange rate	Click System Administration > Base System Configuration > Conversion Rates
Currency definition	Click System Administration > Base System Configuration > Currencies
Labor performed detail	Click Service Level Management > Supporting Data > Labor Performed Detail
Part usage detail	Click Service Level Management > Supporting Data > Parts Usage Detail

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