Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Service Level Management > Service Level Management overview > Outages > Outage spreading

Outage spreading

Although a Service Level Target describes a single Configuration Item (CI), the availability of one CI may also affect the availability of other CIs. For example, if a web server has an outage, the corporate web site also experiences an outage, even though it has no defects. Outage spreading captures data about the related CIs affected by an outage.

An slamodulecontrol application integration record has two settings to configure outage spreading. Select Spread Outages to enable outage spreading. When you choose this setting, Service Level Management displays the Extend outage spreading to more than one level? checkbox.

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