Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Service Level Management > Service Level Management overview > Service agreements overview > Application integration > Linking application records to service agreements

Linking application records to service agreements

When you enable an application to work with Service Level Management and you create new service desk interactions, incidents, problems, requests, service catalog items, or change records, you can link the application record to a service agreement in the following ways:

Customer SLA

HPE Service Manager automatically assigns a department or company SLA as the Customer SLA to the application record if it exists. This would be an SLA defined for the contact’s department or company.
Service SLA

The SLA for the contact’s subscription to a Configuration Item (CI). This is true only if the application record references a Business Service, the contact has a subscription to the service, and the subscription references an SLA.
Default SLA

If there is no SLA but there is a default SLA specified in the SLA control record, Service Manager automatically assigns the default SLA to the application record.

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