Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Service Level Management > Service Level Management overview > Service agreements overview > Working with service agreements > Link a service contract to a Service Level Agreement

Link a service contract to a Service Level Agreement

Applies to User Roles:

System Administrator, Administrator

Service contracts describe the type of service available to a customer. You create a connection between a Service Level Agreement (SLA) and a service contract to track which services are used as part of the SLA.

To link a service contract to an SLA:

Click Service Level Management > Agreements > Search Agreements.
Add optional search criteria, and then click Search.
Select a target record.
Click the Service Contract list and choose the service contract to link to the Service Level Agreement.
Click Save.
Click OK.

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