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- Service Level Management agreement workflow and tasks
- Create a Service Level Agreement
- Create an Operational Level Agreement
- Create an Underpinning Contract
- Edit a service agreement
- Review a service agreement
- Attach a file to a Service Level Agreement
- Create or add an SQP or SIP
- Define Service Targets
- Define Process Targets
- Add Service Level Targets
- Edit Service Level Targets
- Delete Service Level Targets
- Use the Service Level Target wizard
- Access Service Level Agreements from other applications
- View service agreements from Configuration Management
View service agreements from Configuration Management
- Click Configuration Management > Resources > SLM Information.
- Click Search.
- Select a service agreement.
- If you make changes, click Save.
- Click OK.
Related concepts
Service Level Management
Working with service agreements
Operational Level Agreements
Service Level Agreement components
Service agreement selection process
Outages
Service Level Agreement performance and reporting
Related tasks
Create a new Service Level Agreement
Edit a Service Level Agreement
Access service agreements from other applications
View service agreements from Configuration Management
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