Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Administer > Smart Analytics Administration > Tailoring > Add filters to the Hot Topic Analytics form

Add filters to the Hot Topic Analytics form

User Role: Administrator

In the out-of-box system, the Hot Topic Analytics form contains some pre-defined filter fields. If you want to add more filter fields, follow these steps:

From the System Navigator, click System Administration > Ongoing Maintenance > Smart Analytics > Hot Topic Analytics.
Select and open a Hot Topic Analytics configuration record from the configuration list. For example, Incident.
Go to the Filter Fields tab.
In the Properties Fields section, select fields that can be used for advanced filtering in Hot Topic Analytics. For example, you can define Category or Priority as filter.
Click Save to save your modification.
Click the Start Index button to re-index the module for the new filter fields to take effects.
Go to Forms Designer, and then add the new filter fields into the "Hot Topic Analytics" forms that are used for the specific module. You can search for "idol.hta" in Forms Designer to get a list of the "Hot Topic Analytics" forms. For example, the format name of the Hot Topic Analytics for incidents is "idol.hta.im.pd.advcontent" for Service Manager Codeless or Hybrid, and "idol.hta.im.advcontent" for Service Manager Classic.

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