Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Administer > Status and Notifications > HTML Email > How the solution works > Notification definitions

Notification definitions

HTML email notifications are also defined in notification records. However, instead of referencing a plain-text message or a predefined format, each HTML email notification record always references a message record with an msg class of HTMLTemp and an id of 1. This message record is only a wrapper. The actual message body and subject are generated by a jscall expression in the Arguments field that returns HTML text by evaluating the corresponding HTML template.

The Arguments expression for the message body calls the getMailBody function to obtain the body HTML code, and the Arguments expression for the message subject calls the getMailHeader function to obtain the subject HTML code. The template name and the record that triggers the notification are passed in as arguments.

Below is an example for notification ChM Change Approval:

The Message tab

Field	Value
Msg Class	HTMLTemplate
Msg No.	1
Arguments	jscall( "htmlemailtemplates.getMailBody", "ChM Change Approval Approved", $L.file, $L.file.save, requested.by in $L.file)
Condition	category in $L.file~="Subscription"
Notify Method	email
Recipient(s)	requested.by in $L.file

The Email/Mail Subject Line tab

Field	Value
Msg Class	HTMLTemplate
Msg No.	1
Arguments	jscall( "htmlemailtemplates.getMailHeader", "ChM Change Approval Approved", $L.file, $L.file.save, requested.by in $L.file)

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