Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Administer > Status and Notifications > HTML Email > Reference for Out-of-Box HTML email templates

Reference for Out-of-Box HTML email templates

The follow table lists the out-of box HTML email templates.

Module	Template name
Change Management	ChM Change Approval Approved
Change Management	ChM Change Approval Pending
Change Management	ChM Change Close
Change Management	ChM Change Close2
Change Management	ChM Change Denial
Change Management	ChM Change Move
Change Management	ChM Change Open
Change Management	ChM Change Open Subscriptions
Change Management	ChM Change Open2
Change Management	ChM Change Pending
Change Management	ChM Change Retract
Change Management	ChM Change Subscription Approved
Change Management	ChM Change Subscription Close
Change Management	ChM Change Subscription Denied
Change Management	ChM Change Subscription Open
Change Management	ChM Change Subscription Retract
Change Management	ChM Change Update
Change Management	ChM Change Update Reassigned
Change Management	ChM Change Update Returned
Change Management	ChM Change Update Returned2
Change Management	ChM Change Update Subscriptions
Change Management	ChM Final Approval
Change Management	ChM Final Denial
Change Management	ChM not assigned
Change Management	ChM notice
Change Management	ChM Retract All
Change Management	ChM Retract One
Change Management	ChM SLA.alert
Change Management	ChM SLA.max
Change Management	ChM SLA.target
Change Management	ChM Task Approval
Change Management	ChM Task Close
Change Management	ChM Task Denial
Change Management	ChM Task Not Approved
Change Management	ChM Task not assigned
Change Management	ChM Task notice
Change Management	ChM Task Open
Change Management	ChM Task Pending
Change Management	ChM Task Pending Approval
Change Management	ChM Task Retract
Change Management	ChM Task Update
Change Management	CM.change.logging
Change Management	CM.task
Incident Management	IM Alert Reassign
Incident Management	IM Close
Incident Management	IM Open
Incident Management	IM Reopen
Incident Management	IM Resolved
Incident Management	IM.update.incident
Incident Management	IM Update
Service Desk	Contacts Details
Service Desk	Interaction Preview
Service Desk	SD.incident.notify
Service Desk	SM Add
Service Desk	SM Add ESS
Service Desk	SM Close
Service Desk	SM Escalate
Service Desk	SM Update

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