Words and Phrases
View diagnostic counter information
As a System Administrator or support engineer, you can view diagnostic counter information in the console or server log (default:sm.log) to assist in investigating system stability or performance issues.
HPE Service Manager provides the following diagnostic counter information:
- Web services transaction count / size (max size of a web service transaction / average size)
- Session login/logout count
- Database client transmission volume / size (network traffic)
- Heartbeat interval - request response count (only servlet container process information is printed)
- event-in / event-out count
-
email-in / email-out count
Note All the above diagnostic counter information is retrieved for the time since system startup.
Retrieval of diagnostic counter information
Service Manager retrieves diagnostic counter information as follows:
-
When you run the sm -reportdiagnostics command, Service Manager prints diagnostic counter information to the console and also writes the information to the server log.
Note By default, the Diagnostic Service is disabled. Before running the sm -reportdiagnostics command, administrators must specify
debugdiagnostics:1to enable the Diagnostic Service. - When the servlet node or SCAuto listener or emailout process terminates, Service Manager writes diagnostic counter information to the server log.
Sample diagnostic counter information
See the following scripts for sample information.
Web Service Diagnostics Summary(Bytes): Pid:4010 Command:/home/fpeSM/sm930/RUN/smserver Name:ThreadControllerId-16080 Count:1 Request Total(MIME/MTOM Attachment):721(0/0) Request Avg(MIME/MTOM Attachment):721(0/0) Response Total(MIME/MTOM Attachment):238(0/0) Response Avg(MIME/MTOM Attachment):238(0/0) Pid:4095 Command:/home/fpeSM/sm930/RUN/smserver system.start Name:ThreadControllerId-background Count:0 Request Total(MIME/MTOM Attachment):0(0/0) Request Avg(MIME/MTOM Attachment):0(0/0) Response Total(MIME/MTOM Attachment):0(0/0) Response Avg(MIME/MTOM Attachment):0(0/0) Pid:14273 Command:/home/fpeSM/sm930/RUN/smserver -reportdiagnostics Name: Count:0 Request Total(MIME/MTOM Attachment):0(0/0) Request Avg(MIME/MTOM Attachment):0(0/0) Response Total(MIME/MTOM Attachment):0(0/0) Response Avg(MIME/MTOM Attachment):0(0/0) Sessions Diagnostics Detail: Pid:4010 Command:/home/fpeSM/sm930/RUN/smserver Name:ThreadControllerId-16080 Session Login: 22, Logout: 18 Pid:4095 Command:/home/fpeSM/sm930/RUN/smserver system.start Name:ThreadControllerId-background Session Login: 0, Logout: 0 Pid:14273 Command:/home/fpeSM/sm930/RUN/smserver -reportdiagnostics Name: Session Login: 0, Logout: 0 Database Statistics: Pid:4010 Command:/home/fpeSM/sm930/RUN/smserver Name:ThreadControllerId-16080 FileName Selects Inserts Updates Deletes Counts Sorts Finds Fetchs Inits Cache Inits Terms Cache Terms Cache Finds dbdict 2 0 0 0 12 0 58 1084 53 2 44 48 6 triggers 111 0 0 0 0 0 0 334 44 0 38 38 0 datadict 19 0 0 0 0 0 566 0 88 783 74 865 4732 scldapconfig 44 0 0 0 0 0 0 0 88 0 76 88 0 code 0 0 0 0 0 0 57 0 54 0 46 48 0 format 3 0 0 0 0 0 344 61 75 118 64 185 1146 link 0 0 0 0 0 0 110 0 96 167 78 253 207 ScriptLibrary 0 0 0 0 0 0 14 0 48 0 41 42 520 info 28 0 0 0 0 0 3 15 67 119 56 181 116 tzfile 0 0 0 0 0 0 2 0 67 88 56 151 132 joindefs 2 0 0 0 2 0 1 68 4 1 0 3 0 erddef 4 0 0 0 0 0 0 121 5 0 3 5 0 sctypecheck 1 0 0 0 0 0 0 7 2 0 0 2 0 scmandant 1 0 0 0 0 0 0 0 1 0 0 1 0 scaccess 1 0 0 0 0 0 0 134 2 0 0 2 0 licenseinfo 1 0 56 0 1 0 79 0 47 0 36 42 0 userinfo 1 22 19 18 0 0 59 0 104 0 95 40 0 SYSPUBLISH 0 0 0 0 0 0 0 0 44 0 38 38 0 scversion 2 0 0 0 2 0 0 3 4 0 0 3 0 scmessage 0 0 0 0 0 0 3451 0 35 0 30 30 29997 operator 0 0 22 0 0 0 100 0 88 107 72 183 0 scsecuritygroup 0 0 0 0 0 0 22 0 22 0 18 22 0 cmcontrol 22 0 0 0 0 0 0 0 44 0 36 40 0 currency 0 0 0 0 0 0 1 0 23 0 19 23 22 environment 0 0 0 0 0 0 11 0 264 45 216 261 308 smenv 0 0 0 0 0 0 2 0 24 0 20 20 22 tableAccess 0 0 0 0 0 0 0 0 352 22 288 310 0 pmenv 0 0 0 0 0 0 2 0 24 0 20 20 22 category 0 0 0 0 0 0 0 0 22 0 18 18 0 globallists 22 0 0 0 0 0 72 2860 66 50 54 116 0 locallist 0 0 0 0 0 0 44 0 66 0 54 58 0 TodoMap 22 0 0 0 0 0 0 242 44 0 36 44 0 Object 19 0 0 0 0 0 34 437 80 114 70 192 256 dataaccess 0 0 0 0 0 0 108 0 22 224 18 246 492 cm3profile 44 0 0 0 0 0 0 0 44 22 36 58 0 stathistory 171 0 16 0 0 0 0 0 41 215 35 256 0 language 34 0 0 0 0 0 0 80 68 0 60 64 0 kmprofile 22 0 0 0 0 0 0 0 66 0 54 58 0 sapconfig 22 0 0 0 0 0 0 0 44 0 36 40 0 ApprovalDelegation 88 0 0 0 0 0 0 0 88 0 72 72 0 slacontrol 22 0 0 0 0 0 0 0 44 0 36 40 0 slaprofile 0 0 0 0 0 0 22 0 44 0 36 40 0 rcenv 0 0 0 0 0 0 2 0 24 0 20 20 22 ocmprofile 66 0 0 0 0 0 0 0 66 22 54 76 0 ctenv 0 0 0 0 0 0 2 0 24 0 20 20 22 icmenv 0 0 0 0 0 0 2 0 24 0 20 20 22 syslog 0 22 0 0 0 0 0 0 44 1 36 45 0 counters 6 0 7 0 0 0 7 3 9 0 6 7 0 mail 22 0 0 0 22 0 0 0 29 5 25 34 0 formatctrl 47 0 0 0 0 0 12 0 46 79 38 125 98 contacts 0 0 0 0 0 0 24 0 50 2 42 48 0 dept 22 0 0 0 0 0 0 0 22 0 18 22 0 menu 3 0 0 0 0 0 15 0 37 111 32 146 139 inbox 466 0 0 0 399 0 0 205 57 49 51 104 0 inboxgrid 0 0 0 0 0 0 6 0 21 0 18 19 38 docenv 0 0 0 0 0 0 0 0 38 5 34 41 0 ViewDefault 0 0 0 0 0 0 19 0 19 0 17 17 0 Todo 19 0 0 0 0 0 0 26 38 38 34 74 0 displaymaster 0 0 0 0 0 0 2 0 21 0 18 19 19 displayscreen 3 0 0 0 0 0 0 0 25 9 22 32 0 displayoption 3 0 0 0 0 0 0 0 21 13 19 34 0 displaycache 0 0 0 0 0 0 6 0 25 8 20 31 29 displayevent 2 0 0 0 0 0 0 2 22 8 18 28 0 systext 23 0 0 0 0 0 0 69 28 9 24 37 0 distgroup 0 0 0 0 0 0 0 0 3 0 3 3 0 eventregister 4 0 0 0 6 0 0 189 6 1 4 5 0 eventout 3 2 0 1 0 0 0 2 9 10 4 19 0 number 0 0 2 0 0 0 2 0 4 1 0 3 0 eventmap 173 0 0 0 376 0 0 5675 175 1 4 5 0 typecheck 0 0 0 0 0 0 0 0 2 2 2 4 0 config 0 0 0 0 0 0 1 0 2 0 2 2 0 uimpages 2 6 0 0 0 0 6 13 7 0 7 7 0 schedule 0 7 0 0 0 0 0 0 3 0 3 3 0 uimuserpreferences 3 1 2 0 0 0 5 6 5 6 5 11 0 uimcompdefinitions 3 0 0 0 0 0 0 16 4 1 4 5 0 uimpagecategories 1 0 0 0 0 0 0 0 1 0 1 1 0 uimpagecatspages 8 0 0 0 0 0 0 0 1 7 1 8 0 uimuserpagecontent 6 0 0 0 0 0 0 0 2 4 2 6 0 extaccess 6 0 0 0 0 0 0 0 4 4 4 8 0 States 0 0 0 0 0 0 13 0 11 13 7 24 21 help 3 0 0 0 0 0 382 525 4 383 4 387 0 probsummary 2 0 0 0 0 0 0 0 14 13 14 15 0 sqlsystemtables 0 0 0 0 0 0 2 0 2 0 2 2 0 status 0 0 0 0 0 0 0 0 2 0 2 2 0 incidents 1 0 0 0 0 0 0 0 5 5 5 6 0 SearchConfig 1 0 0 0 0 0 1 28 2 1 0 3 0 AdvFilter 0 0 0 0 0 0 0 0 1 0 0 1 0 eventin 0 1 0 0 0 0 1 0 3 1 0 2 0 Pid:4095 Command:/home/fpeSM/sm930/RUN/smserver system.start Name:ThreadControllerId-background FileName Selects Inserts Updates Deletes Counts Sorts Finds Fetchs Inits Cache Inits Terms Cache Terms Cache Finds dbdict 0 0 0 0 0 0 53 0 19 0 2 2 0 triggers 55 0 0 0 0 0 0 187 19 0 2 2 0 datadict 0 0 0 0 0 0 61 0 1150 222 950 1186 1734 scldapconfig 19 0 0 0 0 0 0 0 38 0 6 38 0 code 0 0 0 0 0 0 71 0 28 0 4 11 0 format 0 0 0 0 0 0 27 0 30 0 5 13 135 link 0 0 0 0 0 0 1 0 35 0 3 4 15 ScriptLibrary 0 0 0 0 0 0 6 0 22 0 3 5 192 info 57 0 1 0 0 0 1 0 60 76 8 100 20 tzfile 0 0 0 0 0 0 0 0 30 96 5 118 82 SYSPUBLISH 0 0 0 0 0 0 0 0 19 0 2 2 0 scmessage 0 0 0 0 0 0 112 0 16 0 2 2 4941 schedule 5889 33 2649 40 0 0 0 0 33 16 5 21 0 counters 5 0 26 0 0 0 26 3 7 0 2 4 0 anubissystemstate 2 0 2 0 0 0 0 0 2 1 2 3 0 syslog 0 17 0 0 0 0 0 0 2 16 2 18 0 marquee 31 0 0 0 0 0 0 0 2 29 1 31 0 shutdown 1 0 0 0 0 0 0 0 2 0 2 2 0 cmcontrol 15 0 0 0 0 0 0 0 30 0 3 16 0 currency 0 0 0 0 0 0 1 0 16 0 2 16 15 environment 0 0 0 0 0 0 11 0 145 32 13 45 175 smenv 14 0 0 0 0 0 1 0 29 0 3 15 14 tableAccess 0 0 0 0 0 0 0 0 197 10 16 32 0 operator 0 0 0 0 0 0 229 0 54 165 6 189 0 pmenv 0 0 0 0 0 0 1 0 16 0 1 2 15 category 298 0 0 0 0 0 0 1788 18 296 3 300 0 globallists 1505 0 1192 0 0 0 15 41882 51 2080 7 2129 0 locallist 0 0 0 0 0 0 30 0 45 0 6 19 0 TodoMap 15 0 0 0 0 0 0 165 30 0 4 30 0 Object 0 0 0 0 0 0 8 0 18 111 2 129 160 dataaccess 156 0 0 0 0 0 110 0 15 145 2 160 164 cm3profile 30 0 0 0 0 0 30 0 30 15 2 17 0 stathistory 0 10 0 0 0 0 0 0 16 40 2 56 0 sapconfig 15 0 0 0 0 0 0 0 30 0 3 16 0 ApprovalDelegation 60 0 0 0 0 0 0 0 60 0 8 8 0 slacontrol 15 0 0 0 0 0 0 0 30 0 3 16 0 slaprofile 0 0 0 0 0 0 15 0 30 0 3 16 0 formatctrl 0 0 0 0 0 0 16 0 16 0 1 2 30 contacts 0 0 0 0 0 0 15 0 15 0 1 1 0 dept 15 0 0 0 0 0 0 705 30 0 4 30 0 rcenv 0 0 0 0 0 0 2 0 11 0 1 3 9 ocmprofile 0 0 0 0 0 0 54 0 27 9 3 12 0 ctenv 9 0 0 0 0 0 2 0 18 0 3 10 9 icmenv 9 0 0 0 0 0 2 0 18 0 3 10 9 patcotask 298 0 0 0 0 0 0 0 1 297 0 298 0 msgclass 40 0 0 0 0 0 0 40 2 39 0 41 0 msgtype 0 0 0 0 0 0 40 0 2 39 0 41 0 msglog 0 25 0 0 0 0 0 0 2 24 0 26 0 erddef 1 0 0 0 0 0 0 0 1 0 0 1 0 applicationfields 298 0 0 0 0 0 0 11026 2 297 1 299 0 eventin 298 0 1 0 0 0 1 1 2 298 0 300 0 contract 60 0 0 0 0 0 0 0 1 59 0 60 0 expline 30 0 0 0 0 0 0 0 1 29 0 30 0 agent 269 0 0 0 0 0 0 0 1 268 0 269 0 outage 10 0 0 0 0 0 0 0 1 9 0 10 0 sloavail 10 0 0 0 0 0 0 0 1 9 0 10 0 slo 10 0 0 0 0 0 0 790 2 9 0 11 0 slaresponse 840 0 790 0 0 0 0 790 3 18 0 20 0 clocks 0 0 0 0 0 0 0 0 1 9 0 10 0 sloresponse 790 0 0 0 0 0 0 0 2 1578 0 1580 0 sla 10 0 0 0 0 0 0 50 2 9 0 11 0 slamonthly 50 0 0 0 0 0 0 0 1 9 0 10 0 slamonthlyag 0 0 50 0 0 0 50 0 2 9 0 11 0 ocmq 0 0 0 0 0 0 0 0 1 0 0 1 0 ocml 1 0 0 0 0 0 0 0 1 0 0 1 0 eventregister 1 0 0 0 0 0 0 1 2 0 0 2 0 mail 0 0 0 0 0 0 0 0 3 0 0 2 0 eventmap 1 0 0 0 0 0 0 5 2 0 0 2 0 SYSATTACHMENTS 1 0 0 0 0 0 0 0 1 0 0 1 0 Pid:14273 Command:/home/fpeSM/sm930/RUN/smserver -reportdiagnostics Name: FileName Selects Inserts Updates Deletes Counts Sorts Finds Fetchs Inits Cache Inits Terms Cache Terms Cache Finds dbdict 0 0 0 0 0 0 0 0 1 0 0 0 0 triggers 0 0 0 0 0 0 0 0 1 0 0 0 0 datadict 0 0 0 0 0 0 0 0 1 0 0 0 7 scldapconfig 1 0 0 0 0 0 0 0 2 0 0 2 0 code 0 0 0 0 0 0 0 0 1 0 0 0 0 format 0 0 0 0 0 0 0 0 1 0 0 0 0 link 0 0 0 0 0 0 0 0 1 0 0 0 0 ScriptLibrary 0 0 0 0 0 0 0 0 1 0 0 0 0 info 0 0 0 0 0 0 0 0 1 1 0 2 2 tzfile 0 0 0 0 0 0 0 0 1 1 0 2 2 SYSPUBLISH 0 0 0 0 0 0 0 0 1 0 0 0 0 Apps Statistics: Pid:4010 Command:/home/fpeSM/sm930/RUN/smserver Name:ThreadControllerId-16080 Module Name Count Pid:4095 Command:/home/fpeSM/sm930/RUN/smserver system.start Name:ThreadControllerId-background Module Name Count Event Services emailin 1 Event Services eventin 1 Pid:14273 Command:/home/fpeSM/sm930/RUN/smserver -reportdiagnostics Name: Module Name Count Heartbeat Diagnostics Detail: Pid:4010 Command:/home/fpeSM/sm930/RUN/smserver Name:ThreadControllerId-16080 Heart Beat Count: 1028 Heart Beat Interval: 15