Security roles

HPE Service Manager Survey uses the following three security roles.

Role Area Rights
Survey Administrator Survey Full rights for area
Survey configuration Full rights for area
Survey Analyst Survey Partial rights for area (can only update assigned surveys and cannot un-retire surveys)
Survey Manager Survey Full rights for area (can always update all survey definition records)

The following rights can be configured for Survey Integration security roles.

Right Description
View Can view survey definition records
New Can create new survey definition records
Update

Determines when a user can update a survey. This right has the following options:

  • Never
  • Always
  • When assigned
  • When assigned to workgroup
Delete / Close

Determines when a user can retire a survey. This right has the following options:

  • Never
  • Always
  • When assigned
  • When assigned to workgroup
Expert No special functionality related
Admin Has administrative rights (by default, full rights to the survey module)

Note The When assigned and When assigned to workgroup values in the Update and Delete/Close fields are not supported in the Survey Configuration security area.

The following settings can be configured for Survey Integration security roles.

Setting Description
Can copy record Can copy survey definition records
Can create global inbox Can create global time period inboxes
Initial Inbox Initial inbox for time period module
Manage format Sc manage format
Can create personal inbox Can create personal inboxes for survey definition records
Un-retire Can un-retire (reopen) survey definition records
New Thread List -> Edit Determines whether a new thread is opened when a user moves from a List to an Edit screen
New Thread Search -> List Determines whether a new thread is opened when a user moves from a Search screen to a List
New Thread View -> Edit Determines whether a new thread is opened when a user moves from an Inbox to an Edit screen
New Thread View -> Search Determines whether a new thread is opened when a user moves from an inbox to a Search screen