Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Survey > Service Manager Survey > SM Survey setup > Configure web tier URLs for SM surveys

Configure web tier URLs for SM surveys

User roles: System Administrator

SM surveys are sent to recipients with survey links, which includes the Service Manager web tier URL (ess.do). For this reason, you must configure the web tier URLs in the System Information Record.

To configure the web tier URLs, follow these steps:

Click System Administration > Base System Configuration > Miscellaneous > System Information Record.
Click the Active Integrations tab.
In the WebServer URL field, type the fully qualified index.do URL to your web tier. For example:
```
http://myserver.mydomain.com:myport/SM/index.do
```
In the ESS URL field, type the fully qualified ess.do URL to your Web tier. For example:
```
http://myserver.mydomain.com:myport/SM/ess.do
```
Save the system information record.
Restart the Service Manager server.

If you have already set up HTML Email, now users can send surveys from a record by using the Send Survey option from the More menu.

However, to enable the system to automatically send scheduled surveys, additional configurations are needed:

Enable a survey integration instance

Create an SM survey for a module

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