Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Survey > Service Manager Survey > SM Survey user tasks > Respond to an SM survey

Respond to an SM survey

User roles: users

If you receive an email notification inviting you to respond to an SM survey, follow the instructions to view and respond to the survey.

To view and respond to an SM survey, follow these steps:

Open the survey link in a web browser.

The Service Manager login screen appears.
Log in to Service Manager.
Click Survey > View Open Surveys.
Click the survey number to open the survey.
Select your answers to the survey questions.
(Optional) Enter additional comments.
(Optional) Click Register a compliment or Register a complaint.

If you select either option, the system will automatically create an interaction record that has a category of Compliment or Complaint and send you another email with the record details after you submit the survey. By default, the No interaction registration option is selected.
Click Submit Survey.

The survey now appears in your list of closed surveys ( Survey > View Closed Surveys).