Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Develop > Tailoring > Advanced functions > Service Manager Macros > Macros provided with Service Manager

Macros provided with Service Manager

Macro Action	Description
Call A RAD Routine *	Executes a user-specified RAD routine and passes its parameters every time it executes. Warning: Macros do not work properly when calling a RAD application involving user interaction. For example, fill.recurse or validate.fields. Continue to use Format Control to call these types of applications.
Evaluate Expressions	Executes a number of user-defined expressions whenever it fires.
Get a Sequential Number	Fetches the next available sequential number of a specific class and stores it in a field in a file.
Mail 1 Person	Sends e-mail to one person only. This person can be defined as an operator, a contact, or a simple “raw” email address.
Mail a Change Request to 1 Person	Sends e-mail of a change request to one person only. This person can be defined as an operator, a contact, or a simple “raw” email address.
Mail a Change Request to a Message Group	Sends e-mail of a change request to all the members of a Change Management Message Group.
Mail a Change Request to Many People	Sends an e-mail of a change request to an arbitrarily defined list of people. These people can be defined as operators, contacts, or “raw” phone numbers.
Mail a Change Task to 1 Person	Sends e-mail of a change task to one person only. This person can be defined as an operator, a contact, or a simple “raw” email address.
Mail a Change Task to Many People	Sends an e-mail of a change task to an arbitrarily defined list of people. These people can be defined as operators, contacts, or “raw” phone numbers.
Mail 1 Assignment Group	Sends e-mail to an entire assignment group.
Mail Many People	Sends e-mail to an arbitrarily defined list of people. These people can be defined as operators, contacts, or “raw” email addresses.
Mail an Incident Ticket to 1 Person	Mails an incident record to one person. This person can be defined as an operator, a contact, or a simple “raw” email address.
Mail an Incident Ticket to an Assignment Group	Mails an incident record to all the members of an assignment group.
Mail an Incident Ticket to Many People	Mails an incident record to an arbitrarily defined list of people. These people can be defined as operators, contacts, or “raw” email addresses.
Mail an Incident Ticket to a Change Management Message Group	Mails an incident record to all the members of a Change Management Message Group.
Mail a Task to a Message Group	Mails a change task to all the members of a Change Management Message Group.
SC Mail 1 Person	Sends Service Manager mail to one person only. This person can be defined as an operator, a contact, or a simple “raw” phone number
SC Mail an Incident Ticket to Many People	Sends an incident record to an arbitrarily defined list of people with Service Manager mail. These people can be defined as operators, contacts, or “raw” email addresses.
SC Mail an Incident Ticket to a Change Management Message Group	Sends an incident record to all the members of a Change Management Message Group with Service Manager mail.
SC Mail Many People	Sends Service Manager mail to an arbitrarily defined list of people. These people can be defined as operators, contacts, or “raw” phone numbers.
Start a Clock	Starts a specified clock.
Stop a Clock	Stops a specified clock

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