Develop > Tailoring > Data management > Help systems > Online Help system

Online Help system

Service Manager 9.30 has a Web-based online help system, which consists of multiple documentation plug-ins that are not customizable. The documentation plug-ins are containers for the Help system XHTML topic files and each plug-in has two or three main folders:

  • Concepts contains files that describe features and concepts
  • Reference contains files of resource information, such as RAD function descriptions
  • Tasks contains files with steps that you can follow to accomplish Service Manager tasks