Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Develop > Tailoring > Data management > Data Policy > Data Policy and encryption

Data Policy and encryption

Important: If you encrypted any field in your database, ensure that you store the KEY value defined in the sm.ini file in a safe place. Without the correct KEY value, you will not be able to decrypt.

When the Data Policy for a table changes, the system checks to see if the encryption status changes. If the status changes from false to true, each record in the file is read, the field is encrypted, and the data is written back to the file. If the status has changed from true to false, each record in the file is read, the field is decrypted, and the data is written back to the file. The entire process includes reading and updating each record in the file, which could result in performance loss.

Note: Once a field in a table is encrypted, users can no longer search for the contents of the field. The field is not searchable.

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