Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Function usage
Any query that contains a RAD system language function such as index() can potentially cause a full table scan because it may not translate to SQL. Generally, you want to limit the use of functions in queries to avoid degrading your system's performance every time the query is run. If you anticipate a query will run frequently, consider rewriting the query to use operators instead of functions. The most typical high-use queries are those in the following areas:
- Favorites
- Views
- Links
- Stored queries.
For example, suppose you want to create a view that displays closed high priority incidents with activity from a particular operator named Manager. You could create this query by using the index() function.
View definition field | View definition value |
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Table | probsummary
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Query | (flag=false) and (priority.code<="2") and index("Manager", assignee.name)>0
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As written this is an inefficient query. However, you can rewrite this query to use simple operators and prevent unnecessary table scans. For example, the following query accomplishes the same objective.
View definition field | View definition value |
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Table | probsummary
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Query | (flag=false) and (priority.code<="2") and (assignee.name like "*Manager*")
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If you cannot rewrite the query (for example, if you are using an exclusive feature of the function), you can minimize its performance impact by limiting access to the query.
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