Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Develop > Tailoring Best Practice Guide > Queries > Where are queries used? > Queries in global lists

Queries in global lists

Because Service Manager often builds global lists at startup, the total number of global lists you have determines how long your system spends generating these lists. If you have custom global lists, you should verify that they are still in use and if not clear the Build List at Startup option. Reducing the number of global lists you build reduces the number of queries your system has to run and will result in improved login performance.

In addition, you should verify that your custom global list query returns a useful number of results. The more items there are in a global list the more memory a Service Manager client requires to display them. Consider tuning your global list queries to return a manageable number of results to improve your system's performance.

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